Common questions from rental property owners considering professional property management in Central Arkansas. Answered from an operator running 150+ units.
Pricing and fees
What’s a typical PM fee in Arkansas?
8–10% of collected rent for full-service single-family PM. Plus leasing fee, renewal fee, and any maintenance markup. See our fees breakdown.
What’s not in the base management fee?
Typically: leasing fee per new tenant, renewal fee, maintenance markup, vacancy fee (some PMs), eviction handling. Always ask for total cost of ownership.
Do you offer a flat fee?
We tailor to portfolio size. For larger portfolios, we discuss flat-fee or hybrid pricing. Call to discuss.
Onboarding
How long does it take to switch PMs?
30–60 days typically. We’ve onboarded portfolios of 20+ units in under 45 days. See our switching PM guide.
What happens to my current tenants when I switch?
Their lease transfers. We send a transition letter, update the rent collection address, and run a property condition inspection within the first 30 days.
What documents do I need to onboard?
Property deed or LLC documents, current lease(s), security deposit records, recent owner statements (for accounting continuity), and tenant contact info.
Operations
What are your operating benchmarks?
95%+ occupancy, 30 days or less vacant, 10 days or less unit turn. Across 150+ units. See operator results.
How do you handle maintenance?
In-house construction team through Apex Professional Construction. Owner approval threshold for repairs over a set amount. Photo-documented work orders.
How do you handle evictions?
We use the civil unlawful detainer process for predictability. Owner is kept informed at every step. See our eviction guide.
How fast do you respond to tenant maintenance requests?
Same-business-day acknowledgment, scheduled within 48 hours for non-emergency, immediate dispatch for emergency (water, HVAC failure in extreme weather, electrical hazard, security).
Owner experience
How often will I hear from you?
Monthly owner statement. Photo updates on any significant work. Same-day response to direct calls during business hours. Direct operator access, you can call Chase at 501-650-5137.
Do you provide year-end tax documentation?
Yes. 1099 issued by January 31. Annual P&L by category for your CPA. See our accounting overview.
Can I see a sample owner statement before I sign?
Yes. Just ask. We share anonymized examples.
Sell, hold, or refi?
Do you also help with selling?
Yes. We list traditionally or buy directly through our investment arm. See for-sellers page and our when to sell guide.
Can you help me refi or 1031 exchange?
Yes. We coordinate with lenders and 1031 intermediaries. See our 1031 exchange guide.
Talk to an operator
Chase: 501-650-5137. PM team (Alice King): 501-850-6874.
